Hello - I have great sympathy for your plight as I have an Audigy 2 ZS Platinum. Once the Creative stuff gets a bit confused I am afraid that the only option is to yank it out - as it always tells you you have the drivers or it cannot find this that or the other - and reinstall. I have never had a problem doing this but having said that I mostly have reinstalled after doing a complete O/S install as the sound stuff seems to install easier if you do it before other stuff. Have you tried to upgrade everything or just the EAX console only it may be a version conflict or something. You probably know they have an autoupdate facility which scans and recommends available updates, if you have not tried this it might be worth a go, but from your post you may get the infamous "cannot find sound card" message. Chances are you will be alright if you decide to do a reinstall. If you can turn of all of your firewalls and antivirus when reinstalling it may make the process a bit slicker.