Sound Problem

  realist 15:44 16 Dec 2006
Locked

We have an annoying situation with our nearly new Evesham pc where the system sound is completely muted every so often (at seemingly random intervals) on start-up. We have to do a System Restore to get it back.

There is nothing showing up as the cause of the problem when looking under Device Manager or audio troubleshooting.

Under Device Manager there are the following entries:

Sound video and game controllers

Audio codecs
Creative SB X-FI
Legacy Audio Drivers
Legacy Video Capture Devices
Media Control Devices
Unimodem Half-Duplex Audio Devices
Video Codecs

Creative is the default audio device and use only default device is ticked.

Any advice welcomed.

Cheers

  polish 15:48 16 Dec 2006

not quite the same my soundblaster card would go from 5.1 to 2.1 on the speaker settings downloaded the latest driver and has been ok since

  realist 16:02 16 Dec 2006

I tried to auto-update the drivers at the Creative site but I got the error message "some components may be corrupted"???? and it was unable to scan for installed hardware.

  FatboySlim71 16:16 16 Dec 2006

Sounds like it could be a corruption in the soundcard files/drivers. Have you tried to reinstall the drivers for them off the disk that you should have got with your PC. I have an Evesham PC and I got a disk with it which is called SUPPORT DRIVER CD, put this disk in the drive and it should auto run, then click on "DRIVER CONTENTS" then "AUDIO DRIVERS", then select the appropriate one for your sound card and see if this solves your preoblem.

  realist 16:58 16 Dec 2006

Thanks FatboySlim71.
I have that disc yes, but also a Creative CD.
Maybe I'll ask Evesham what I need to do in the circs....

  polish 21:25 16 Dec 2006

you can also download the drivers manually from creative

  realist 21:29 16 Dec 2006

Thanks polish.
Tried that already but when I opened the exe. file it reported it could find "no matching hardware"!
I've now emailed Evesham about it.

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