I have a Sony Vaio PC. The supplied software informs that it would restore Drive C but not affect the files on the partitioned Drive.
However, when I ran it, it deleted the files from Drive D. I thought that I had saved them to a removable hard drive, but there was a problem with the save.
Sony offer to take in the computer to confirm that the software does what I claim - as the Drive D delete process is news to them. They wont however, recover my Drive D files for me, which I what I'm interested in.
The reason for this seems to be that file recovery is a 3rd party process which they do not themselves undertake.
1) Where can I have this done and
2) does anyone have any idea of the cost?
I have tried to run Search and Recover but the files it lists are not recognizable to me: is this 'normal' - i.e. might they list as something else?
Is there anything I could do prior to handing over my PC to a technician to allow him to determine whether my files are indeed there to recover [e.g. a screenshot] prior to spending the money?
I am happy to waste Sony's money but there Isa time element here if I have to be separated from my computer by handing it over to a technician.