Sony Laptop/tiscali problems.

  Tyke44 14:51 26 Jul 2006
Locked

I have been on Tiscali broadband on my main PC's for about 2years with few problems other than adsl drop outs after stormy weather (I disconnect during the thunderstorms)
I have recently installed Tiscali Broadband to my Sony Laptop and cannot get the adsl connection.
NOTE. I use exactly the same line and set up in the same location as my Desktop PC's and have tried both the Sagem & Speed touch modems which both work Ok on the desktops.
Basically I unplug the modem from the USB port on the desktop and plug it directly into a USB port on the Laptop (adsl line remains in the modem) It works fine in the former but not in the latter.... No bus power issues

  Stuartli 14:56 26 Jul 2006

Have you installed the drivers for the laptop in the same way as for the desktop i.e. connect/disconnect the modem as requested?

I used to use my mate's laptop with my former Tiscali BB service and it worked just as with the desktop. All I had to do was swap over the USB cable.

You can get the latest Sagem modem drivers from:

click here

(W. 3.0.4b) Select Tiscali from the list when you install the new drivers.

  Tyke44 15:24 26 Jul 2006

Hi Stuartli.
Yes I installed as per the instructions and uninstalled before each re-instal. I have just downloaded the Sagem drivers and will try that shortly.
It has me baffled, Sony haven't responded yet so I will leave any drastic measures until after I see what they have to say.

Phil.

  Tyke44 12:54 27 Jul 2006

Not surprisingly I have yet to get a response from Sony Support.
I have carried out a full recovery of my laptop and a total re-install but still this problem persists...... could it be a power issue with the usb ports does anyone think.

  Stuartli 13:02 27 Jul 2006

Could be - try a powered USB hub.

However, my mate's laptop is a modest Dell 600MHz or so Pentium model (one USB port) in today's terms and managed OK.

  Tyke44 14:50 27 Jul 2006

I've arranged to borrow a mate's powered hub so we'll see if that makes a difference. I'm not too optimistic as the laptop usb ports power everything else OK, including a bus powered ext HDD which I would have thought was hungrier than a BB modem. Perhaps one day soon(ish) Sony may throw in their two pennyworth.

Thanks again.

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