Sony CS21 Laptop Webcam & MSN Issue

  User-32009B88-7715-4BF6-96B6B543F6841141 10:44 17 Jul 2009

Bought the dear lady a Sony CS21 [she liked the red colour!], which gets a hammering on msn chatting to family and friends. When she makes a video call at various times MSN won't show the inbound picture just a "X". Curious it works some times! Been through all obvious menu's and settings at both ends and no apparent reason for problem. Anyone got any ideas? Haven't upgraded drivers at all [her old Sony used to prompt new software but this one doesn't for some reason!?]

All help graciously received.

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