After house move he has been setting up his system and modem internet connection. Amongst other things he had cause to edit the settings in his modem to those required by his ISP. (Presumably the modem's defaults were not the same). After setting up the modem he got the BSoD with fault message "bad pool header. What does that mean? He tells me that his machine ( Dell) has only the modem (Zoom 5110B), keyboard, and bluetooth mouse connected. Have you any hints for correcting problem, or why it has happened?
Any help will be appreciated by him, but response from him may not be prompt as he is communicating bia me. Thank you
As it is a very new computer, under 1 yo I;d have thought SP2 would have been on it anyhow. I believe mouse was installed first before the modem. As to drivers, the original disk had been lost during move, so drivers were downloaded from the Zoom site, from the location given by the Zoom support.