Sonic MyDVD, what has gone wrong?

  pj123 15:27 21 Apr 2008

I have been using Sonic MyDVD for quite a while now.

Today I tried and all I got was:

"Please wait while Windows configures Sonic MyDVD"


"Another application has exclusive access to the file C:\Program Files\Sonic\\MyDVD\sonic.log

Please shut down all other applications, then click Retry"

I tried that but it doesn't work. Just goes round and round in a loop.

The only way out is to reboot.

I have tried the Sonic website for support but all I seem to get is Roxio? Which asks me for my ID and password.

Has Roxio taken over Sonic?

I don't have an ID or password as far as I know.

All I have is the program I downloaded and paid for with the Registration Number.

  Woolwell 16:10 21 Apr 2008

I have Sonic MyDVD - Serif version. The FAQ's do lead to the Roxio site.
I had a similar problem with a movie edit program (trying to remember whether it was MyDVD) and also found that I was in a loop. In my case a simple reboot wasn't the answer and actually had to turn the power off after which the problem vanished.

Not a direct answer to your problem I'm afraid but I've moved it up.

  brundle 16:12 21 Apr 2008
  john bunyan 16:20 21 Apr 2008

Yes Roxio appear to have taken over Sonic. I had a good Sonic tv transcoder - Primetime - and it is no longer supported. I think they are based in Ireland now.

  pj123 16:58 21 Apr 2008

OK, so where is the email address for help?

I see there is a telephone number for UK help but it is £1 per minute!!

  MCE2K5 19:43 21 Apr 2008

Try Roxio Customer Care click here

  john bunyan 19:51 21 Apr 2008

Luckily I have a Vonage phone with free calls to Ireland. The sales office is 0035361702059 and they put me through to support.

  pj123 17:57 22 Apr 2008

I used the failsafe system.

I uninstalled, switched off, rebooted and then installed the program again.

At the moment it seems to working OK again.

Will tick as resolved.

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