some programes cant connect to net?

  sype 21:58 06 Feb 2007

just bought a new laptop running windows XP home. 2 programs cant connect to the internet. one is my hp printer software update programe and the other is winmx music. I have turned off the firewalls and allowed the programs access in the firewall program. any ideas what could be stopping these programms connecting?

  birdface 09:52 07 Feb 2007

Could be your anti-Virus ,You have turned your [Firewalls] off.Do you have more than one,Could be a Cookie problem,Try double clicking your privacy report on bottom taskbar,Make sure that they are not blocked on there,Or try Start,Right click my computer,Properties,Hardware,Device manager,Make sure that there are no yellow exclamation marks on any of your programs,Now having said all that ,just one more ,Are you running Norton Internet Security,

  provider 2 10:04 07 Feb 2007

Maybe you had the same problem that annoyed the hell out of me?click here

  sype 16:53 07 Feb 2007

tried your ideas but nothing has worked. and yes i am running norton internet security. but they worked together fine on my desktop before it broke.

  birdface 22:53 07 Feb 2007

The main problem will probably be Norton,I know its not a good idea,If you could turn your Firewall and Anti-Virus off,Then try the two programs that you cannot run,and see what happens,If by any chance that you still have windows Firewall turned on as well as Nortons, it is advisable to turn one off,

  birdface 11:01 08 Feb 2007

You have already tried it with Firewall turned off,Try it with just the Anti-Virus turned off,

  sype 15:29 08 Feb 2007

thanks for your ideas but still no connecion with everything turned off. in nortons firewall program control both programs are allowed to connect to the net. i think this is going to remain a mystery.

  provider 2 16:53 08 Feb 2007

Is this the kind of problem you are experiencing?
click here

  birdface 21:27 10 Feb 2007

Try checking your add-ons.Tools,Enable or dissable add-ons,Make sure none of them are dissabled.

  sype 11:03 11 Feb 2007

all are enabled

  provider 2 11:28 11 Feb 2007

This any help?click here

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