software wont install

  carnoustiejim 17:09 20 Jun 2009

hi trying to open superantispyware free edition message says
its encountered a problem and needs to close
can you help thanks kirriejim

  mfletch 17:12 20 Jun 2009

It is most probable you have a nastie on your computer,

Reboot into safe mode does SAS run then if yes do a full scan,


Reboot into SAFE MODE

1/Click Start and then click Turn Off Computer.
2/In the Turn Off Windows dialog box, click Restart, and then click OK.
3/As your computer restarts but before Windows launches, press F8 repeatedly.
4/Use the arrow keys to highlight Safe Mode, and then press ENTER.
5/If you have a dual-boot or multiple-boot system, choose the installation that you need to access using the arrow keys, and then press ENTER.
Note: If Windows launches before you can choose a safe mode, restart your computer and try again
PS/ Sometimes it maybe the F5 key

  carnoustiejim 18:13 22 Jun 2009

sorry for not replying but wife had a heart attack and is in hospital shall check it out later mfletch thanks kirriejim

  carnoustiejim 19:03 22 Jun 2009

hi just booted into safe mode software still wont run thanks kirriejim
message says
(superantispyware has encountered a problem and needs to close)

  Kevscar1 19:40 22 Jun 2009

Try as Administrator

  mfletch 20:48 22 Jun 2009

Rename superantispyware then run it,

Rename it super rabbits foot.exe

Does it run now?

If not download MBAM and do this.

MBAM/ Malwarebytes/ Antimalware click here

Rename MBAM download rabbits foot.exe then run it {install}


Go to the MBAM program folder here

C:\Program Files\Malwarebytes' Anti-Malware {double click the folder}

rename mbam.exe to rabbits foot.exe
double click on rabbits foot.exe to start MBAM.
scan.. remove detected items...once clear you can rename the executable file back to mbam.exe

  carnoustiejim 23:37 22 Jun 2009

try them tomorrow off to work thanks kirriejim

  woodchip 23:43 22 Jun 2009

Also try redownloading it

  carnoustiejim 10:22 23 Jun 2009

thanks to all everything okay renamed malwarebytes and it worked kirriejim

  mfletch 13:27 23 Jun 2009

Did MBAM find anything,

  kalignorgna 14:27 23 Jun 2009

superantispyware and malwarebytes are two completely different programs so how exactly does downloading malwarebytes and then changing the program name to rabbits foot.exe (mbam.exe being the aspect of malwarebytes that loads when run) fix an error with superantispyware.

Also why do you change the name of malwarebytes to run a scan as it will scan and fix normally anyway

Can you explain this process because it makes no sense to me.

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