Software installation won't run

  CLONNEN 19:06 17 Oct 2005

I sold a Print Artist 4 cdrom to someone on Ebay but when they click on the Install button the installation doesn't bring up the next screen. It still shows in the Taskbar at the bottom of the screen but it cannot be maximized. Absolutely nothing happens.

It worked perfectly on my 3 computers before I sold it to him.

I have already advised him to try switching off other running programs eg. antivirus and he has also tried running it in Safe Mode but still the installation doesn't run.

Any idea what the problem could be and if there is a solution for it?

  Number 7 19:52 17 Oct 2005
  Number 7 19:53 17 Oct 2005

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