Smart Bridge Alerts

  Birder 1 13:10 09 Dec 2006

The procedure entry point Get Process Image File Name W could not be locatedin the Dynamic link library PSAPI. DLL.

How do i rectify this please it only started yesterday.

  Technotiger 13:13 09 Dec 2006
  anskyber 13:19 09 Dec 2006

BT and some NTL or Blueyonder broadband users have experienced error message like "SmartBridge Alerts:-Alert BT Help Notifier.exe (or MotiveSB.exe for NTL or IST for Blueyonder) Entry Point Not Found The procedure entry point GetProcessImageFileNameW could not be located in the dynamic link library PSAPI.DLL"

This relates to the BT ( NTL, Blueyonder) desktop helper. The simplest way to deal with it is to uninstall it if you do not use it or take it out of your start up list. The program name will be something like Motive Communications or Motive SB.

Alternatively, 1. Navigate to the installation location for SmartBridge via My Computer (\Program Files\Alert BT Help Notifier.exe (or Motive SBexe. for NTL or IST\SmartBridge for Blueyonder)
2. Find PSAPI.DLL and rename it to something like PSAPIOLD.DLL
3. Reboot the system

The program will find the new PSAPI.DLL in the \Windows\System32 directory and function normally.

To disable a start up program click here
Or, if you have Spybot Search and Destroy use their start up control tool.

  anskyber 13:20 09 Dec 2006

I paused for something else, sorry I see you have dealt with it.

  Birder 1 13:23 09 Dec 2006

I cant even find Internet Explorer in ADD or Remove programs

  Technotiger 13:24 09 Dec 2006

Hi, no problem friend, anyway, I was only copying things on, knowing you and VoG have dealt with this plenty of times already.


  anskyber 13:28 09 Dec 2006

It should be there unless your are running say a Beta version of IE7. Try in add/remove ticking the show updates at the top and seeing if its there.

Have you installed IE7 recently?

The simplest answer if you do not like renaming files is to uninstall the helpet or disabling it from the start up.

  Technotiger 13:31 09 Dec 2006

Just follow anskyber's suggestions above.


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