I am trying to help sort out a problem that has started on my parents PC.
They use PlusNet for broadband and should get around 3 to 4 meg speeds. The download speeds have just recently gone down to around 120 kbps (only twice as fast as dial up), yet their upload speed is around 350-400 kbps which seems fine.
I did have to restart their firewall which had been turned off, but that makes no difference if you shut it off.
AVG says no virus and Spybot report is clear. Cannot download much in other malware software due to this problem.
Any ideas please on how to check and eliminate causes. I have never seen a PC that gets higher upload speeds than download.
are they running any P2P clients such as Bittorrent or limewire or Kazza? If so these can really diminish a systems bandwidth.. If not, open run command and type cmd when command prompt appears type netstat -a and enter. If it gives you more than about 20 lines of text the chances are its bogged down with spyware click here run this free software and try the bandwidth test again
I am also with PlusNet and speeds now down to 120kbps as well but with upload at 350kbps. It hasnt always been this slow though, just in the last few weeks. It takes about 5 seconds to actually find a web page and about 1 minute to download a 1mb file, is it my connection or plusnet ?