Hi, I'm with plusnet for my broadband connection and have a thompson router. Out broadband connection has all but ground to a halt lately, latest speed being 463 kbps. I am working with plusnet to get everything checked out and they are now going back to BT to get the line checked but the onlyt thing I haven't managed to check here is the router as I don't have another. Could this cause consistently slow speeds or would a faulty router just give intermittent errors? If I log into my neighbours wireless connection (she has given me her codes) I have 3 times the speed.
I think it unlikely, but if Plusnet decide that may be the problem they should offer you a replacement. Don't accept if they say you have to pay. If they do, threaten to leave and that will probably change their mind!