PS...They have opened Skype by clicking on the APP ! Is this the problem and is there a desktop version they should be accessing and if so, where is it ? Sorry to be ignorant but I am not familiar with Win 8.
Interesting in the link provided that when you scroll down it comes to the question...."what version of Skype am i using" then goes on to say not how to find the version but that you 'need' to purchase credit.??? I know M£ bought Skype but is this a subtle explanation.??
Thanks Woolwell...I will have a read of the article and pay neighbours another visit and have another go. In the previous versions, the menu options were shown across the top and the new version is completely different. Clicking on favourites does not open up a dialog box to enable me to add contacts. However, we were getting into a muddle so a fresh start may help !
This was my original post. Apologies for breaking up into 2 posts.
I am trying to help a neighbour ( very non computer literate )with setting up Skype. They have a new laptop running Windows 8. The Skype version they have looks very different from my Version 6 on Win 7 and I am struggling to sort it out. It does not seem to have the various options menus to enable the setting up of a new contact and I am not getting very far. Would it be OK for me to install Ver6 ( Win 7 ) version and run this. Would it clash with the Win 8 version ? My first look at Win 8 am not impressed with ease of use.
iscanut, I paid a visit yesterday to a chap and his wife to support them with their new Windows 8 laptop and encountered the same issue as yourself where they didn't like, or want, the new-fangled Skype "app". I visited the Skype download webpage but got redirected to the Microsoft App Store which offered me the same Skype app that was already installed.
After a while, I found this webpage where I downloaded and installed the Skype for Windows desktop which thankfully looks and behaves just like the version they were used to. The last thing I did was to remove the original Skype app tile from their Start Screen (by right-clicking on it) so they wouldn't get confused.