Skype Video and Audio not working

  smudged 13:30 02 Jun 2013
Locked

I am trying to hold a video call with my friends in the USA and when we connect they can see and hear me but I cannot see or hear them. I get a graphic of 2 people with a padlock. I believe they have an incorrect setting somewhere. I have no problem with any other calls.

  Nontek 14:08 02 Jun 2013

In your Skype, click on Help and then on Heartbeat - this may give you an indication of any problem - also in Heartbeat have a look at Support.

  Nontek 14:09 02 Jun 2013

Get your friends in USA to do the same!

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