Skype and iTunes freezing laptop. Help please!

  aweston 21:53 22 Sep 2010


Having a couple of issues so bear with me.

Firstly my laptop (Dell Inspiron 1521, Vista) is refusing to run iTunes and Skype.

What happens is the screen freezes, the hard drive LED stops, the mouse pointer stops and Ctrl, Alt, Del won't work. Skype starts and runs for a bit before this happens but iTunes will not even appear. The only solution that works at the time is power off.

I have tried taking it back to a restore point but that didn't work.

I have attempted to use Dell's PCRestore.exe in my D (Recovery) partition but that is showing a blank error message.

Unsure what to do next.



  Nontek 22:13 22 Sep 2010

Try re-installing Skype to the latest version, even if you already have the latest. And/or do the same with iTunes if that does not work.

  aweston 22:15 22 Sep 2010

Nontek, thanks very much but tried that already. Uninstalled and downloaded all new versions and no luck.

  Ex plorer 14:06 23 Sep 2010

click here also click here
I use Vista and have no problems.

  aweston 14:48 23 Sep 2010

I24, I'll make sure all the drivers are up to date. Audio are up to date so far and still got issues.

Ex plorer, it's not having Vista itself that's causing the problems.

Thanks for the help.

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