spareroomgirl1 14:05 06 Aug 2012

hi there, once again asking for help. I have used skype for a long time - never any problems - until now. Logged on 2 days ago, it asked me to update it - so I did. Now I cannot log in or access skype. I use IE 9 and have skype 5.10, use Norton firewall and Norton internet securtiy. I have tried unistalling it and reinstalling, still does not work! When I atempt to login all I get is a circle going round and round. Pleast help. I need this.

  beeuuem 14:08 06 Aug 2012

Have you tried doing a system restore to a time before the Skype update?

  spareroomgirl1 14:24 06 Aug 2012

no, will try

  Sea Urchin 14:41 06 Aug 2012

There are often conflicts with Norton Internet Security when updating Skype. The answer is usually to uninstall and re-install Norton rather than Skype.

But a system restore should remove the Skype update. Problem is it will probably update again before long.

  beeuuem 23:23 07 Aug 2012

You are correct, Sea Urchin, in that Skype will ask to update though you don't have to let it. I use an 'old; version, it lets me have speed dial on my 'phone, and just ignore requests to update.

  Sea Urchin 23:56 07 Aug 2012


The latest version of Skype now allows you to turn off automatic updating. Tools - Options - Advanced - Automatic Updates - Turn off Automatic Updates and Save. If required it can be reversed.

  spareroomgirl1 11:29 08 Aug 2012

Thanks everyone, sorted now, it was Norton. think I will turn off updating.

  Sea Urchin 12:01 08 Aug 2012

Thanks for the feedback - glad it's sorted

This thread is now locked and can not be replied to.

Elsewhere on IDG sites

Best Black Friday Deals 2017

How modern book design was influenced by illustrated manuscripts

Best Black Friday Apple Deals 2017

Les meilleurs logiciels de montage vidéo gratuits (en 2017)