Sky e mail not working ?

  ray27 13:38 23 Sep 2009
Locked

Hi can anyone tell me if they are having problems accessing the Sky e mail I cant access it using Outlook, I just keep getting the Password box pop up, and I cant get into the Sky emails and tools page it just tells me to try later Cheers

  ray27 14:04 23 Sep 2009

I cant get emails so I have to keep refreshing the page to see if anyone has replied so I am bumping it up cheers

  Bozo4154 17:35 23 Sep 2009

Hi - Try This!
In outlook Express, Select Tools, Accounts.
You will see a screen, Internet Account's.
It Should read: pop.tools.sky.com If not CREATE one.
If it is already there, Highlight it and go into the Properties selection (On Right)

General Tab:
Mail Account is: pop.tools.sky.com
Name: how you want to be seen by Emailers.
E-Mail Address: your E-Mail Address with sky.
Include this account when receiving and sync: Tick

Servers Tab:
My Server: pop3
Incoming Mail: pop.tools.sky.com
Outgoing Mail: smtp.tools.sky.com
Account Name: is your E-Mail Address.
Password : as provided by sky (Case sensative)
Remember Password: Tick.
Outgoing Mail Server: My Server Req Auth:Tick.


Connections Tab:
Skip

Security Tab:
Skip

Advanced Tab:
This is where it could be going down!
Outgoing Mail (smtp): ENTER 465 in Box
Tick Box Below as it needs a secure connection ssl.
Incoming Mail (pop3) : Enter 995 in box
Again tick lower box for secure connection ssl.

Hope this cures your woes.
Regards Ric.

  ^wave^ 17:41 23 Sep 2009

as far as i know there was probs this morning could access anything on the email side of sky but ok now

  ^wave^ 17:43 23 Sep 2009

thats couldnt access this morning

  desi3026 19:51 23 Sep 2009

Yes,mine has been out for a few hours,but has only recently come back.The notice stated that it was a dns server error.I managed to access my messages via Outlook Express though.I now prefer Sky's mail page to O/E,but I didnt at first.
Regards

  ray27 07:43 24 Sep 2009

I managed to get into the Sky email Tools Page yesterday but could only get into Outlook this morning so everything now seems to be ok thanks everyone for the help

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