My first advice would be to drop them (I did only 1 week into my contract after trapping them in their second lie). But, if you've got a good connection in one of your computer's their side of the bargain sems to be holding up and you need to look elsewhere. Disconnect everything then add a bit at a time ntil the crackle occurs. ALso, if one PC works and the other doesn't, could be a damaged installation of either the receiver software or the OPerating System. But try the telephpne problem forst and report back.