sky by broadband - ip problems

  i've no idea 06:20 17 Feb 2006

Anyone out there use sky by broadband?

Just tried to set up on pc. All appeared to install ok but when I try to connect i get the following message.

'Unable to connect. Your ip address indicates you are trying to connect from outside of the uk'

Is this because I have a broadband router?

I have sent an email to sky but no response as of yet.

Anyone else have this problem?

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