Sky Broadband

  thumbscrew 22:48 21 Oct 2008
Locked

Anyone on Sky who can help woth my daughter's connection? They've just had it installed, but when they try to connect the modem up, it says" Connected" yet no web pages will load. They've tried disconnecting the firewall.

  Crash 00:22 22 Oct 2008

Can you ping anything? Go to start - run and type cmd then press enter. When the window opens type ping click here and see if it responds.

  thumbscrew 00:37 22 Oct 2008

Thanks Crash, she told me a little while back that it came on fleetingly and then vanished again. She lives in London, not with me and I think she's turned in now.I've texted her your instructions and I'll repost with the outcome. Any more help will be gratefully received.

  mgmcc 09:06 22 Oct 2008

Is she using a router and trying to connect "wirelessly"?

If so, has she "Connected" to the wireless network? In other words, has she run the wireless adapter's software, scanned for "Available Wireless Networks", found and highlighted the one that matches her router's SSID (network name) and selected the option to "Connect" to it? She should be prompted to enter any WEP or WPA encryption key and, once "Connected", the wireless adapter should get its IP address by DHCP from the router and she should have network and internet access.

There is a difference between the Wireless Network Adapter and Router communicating with a good signal and "Connecting" (as in "logging in") to the Wireless network.

  ^wave^ 09:28 22 Oct 2008

go to network conections and see what is conected.
if they get a conected message then they have probably got conection to the router, in the box that this comes in sky supply a card with the encryption key on it i assume they have used this to get conected.
also sky will give you a date that the service will start on check that also as you will not conect until that date

  thumbscrew 23:21 23 Oct 2008

Thanks ^wave^, mgmcc and Crash.Apologies for delay in replying, she's been away a few days. Returned home tonight and...at the moment she's connected, unsure if it will remain on, but keeping her fingers crossed. Can't understand why it's on...nothing new done to it??? Thanks again all.

  reddwarfcrew 23:52 23 Oct 2008

if you have more problems, then try the forums at click here as there loads of useful hints and tips over there.

  thumbscrew 23:57 23 Oct 2008

Very helpful reddwarfcrew, many thanks pal.

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