Sky Broadband

  Mikealsop 11:03 18 Nov 2006
Locked

I followed the correct procedure for migrating from Orange to Sky Broadband. I was given activation date 8th September by Sky. On this date I was disconnected correctly from Orange but my Skybroadband was not connected and I remain without internet broadband connection to this day i.e.ten weeks.
I have received all sorts of excuses from many departments of Sky mostly blaming BT at my local telephone exchange. I have twice visited this exchange and engineers have informed that ther is no BT fault.
I have written a number of letters rising to Chief Excecutive, James Murdoch, mostly without reply. Promised calls are not returned
I have written also to a National paper(no joy), Ofcom Regulator (merely an acknowledgement) BT Correspondence dept (no reply)
In desperation I have even written to my local MP (awaiting (hopefully) a reply,
if you can get it Sky broadband is a really good deal but customer service is very poor,
Other than go elsewhere I feel I have come to the end of the road, but if anyone has any ideas about any further action I might take I would be grateful
MikeA

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