Shutdown problem

  Sheila-214876 14:18 01 Feb 2004
Locked

I have two absolutely identical PCs. Both bought at the same time. Same case, same m'board, same processor, same memory etc. etc... Both running Win98SE. On one if I go to Start, Shutdown, Shutdown the PC shuts down completely. The same procedure on the other and all I get is "it is now safe to switch your computer off". I have to hold the on/off button in for about 5 seconds before the PC shuts down. Anyone got any idea's please?

  VoG II 14:24 01 Feb 2004

You may find a fix if you click here

  Sheila-214876 14:32 01 Feb 2004

Thanks VoG. A lot to look through there so will try it all slowly.

  Newuser4165 14:41 01 Feb 2004

You need to look in the Bios for the "soft off "setting and change it to "instant off"

  Sheila-214876 15:45 01 Feb 2004

Newuser4165. Another good point thank you. But as both PCs were set up the same in the first place the BIOS should be the same. I will still check it out though.

  Sheila-214876 11:46 02 Feb 2004

Having just bought these PCs and the only thing on them is Win98SE and the Motherboard drivers, the person who built them has taken the offending one back to fix. He did mumble something about "that sort of thing does happen sometimes" which I didn't accept. If it works on one, why not the other? Anyway I am now waiting for a phone call. Thanks for all the assistance, but why should I have to fix it?

  Sheila-214876 10:24 04 Feb 2004

Got my computer back and it shuts down now. No explanation other than "We re-installed Windows".

Thanks all. Will tick as resolved.

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