shutdown error screen

  dippydon 11:09 28 Mar 2008

6 year old emachine/win xp home.we had a problem where the system would just reboot on shutdown.i fixed it by clearing system failure checkbox(this after a google search).now we have a blue screen error as follows:'stop:c000021a(fatal system error)
the windows logon process system process terminated unexpectedly with a status of oxc0000005(ox00000000 ox00000000)the system has been shut down'.i think these problems happened when using a pc utility system cleaner some time shouldnt be there any advice appreciated.

  Gongoozler 11:17 28 Mar 2008

This is the word from Microsoft click here;en-us;156669, but you might well find it easier to reinstall Windows.

  Gongoozler 11:18 28 Mar 2008

Sorry about that link - try this one click here

  rawprawn 11:19 28 Mar 2008

Can yo get into safe mode or boot from your XP Disc?
If so try a system file check to replace any corrupt or missing system files.Go to Start> Run and type sfc /scannow and hit enter.

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