Set up mail account -Wrong Password!!!

  jack 10:10 30 Sep 2010

One of my flock has a new machine and is setting up broadband.
Her ISP is BTInternet.
Which is her current supplier from the existing machine.
Install supplied modem - OK
Connect to Broadband Internet - OK
Can Google stuff- Yup
BT now ask for user name and password [presumably for the Webmail account]
In goes user name in goes password all well known all write large on her notice board.
Password rejected.
Clicked on 'Forgotten Password'
That is rejected[Figures really - as there is no password registered - cant change it.]
But the server account has not changed.
What is the problem?
Is it perhaps because this is a different computer the server detects it is not the original?
What can she do about it- apart from making expensive telephone calls to the nice lady in Delhi?

  Nontek 10:22 30 Sep 2010

Tele calls to nice lady in India are normally free, from BT line.

If using Yahoo as the mail account, try password as ABCD1234

  Woolwell 10:31 30 Sep 2010

The password is probably the same as that in the modem/router. There are several possibilities:
Is the account name absolutely correct?
Password not right.
BT e-mail server down.
Can she log on into webmail?
Cannot see that being a different computer makes any difference.

Guess this is Windows 7 and Windows Live Mail?

  jack 10:46 30 Sep 2010

Not that new- Another not so old machine refurbished and formatted and reinstalled.
WinXP Home and the BT web page[presumably]
All as before really except BT incorporate YAHOO in their set up and I suspect she has discarded the YAHOO bit-
Ahh may be that is the problem.

  robin_x 10:55 30 Sep 2010

I had same with new router from AOL.

It took four phone calls and issue of new logins before it was sorted.

AOL India's favourite diagnosis - "It's your phone line"

Bunch of ********************!!

  jack 11:06 30 Sep 2010

What could you mean?
All the expletives I know have far fewer letters - but then I have led a sheltered life these 77 years past.

  wiz-king 12:38 30 Sep 2010

Perhaps its Hindi!

  mooly 12:57 30 Sep 2010

BT/Yahoo is web based of course and normally it's set up with your primary email address as the user name and admin as the default password I think.

  mooly 13:01 30 Sep 2010

Just looked up my original letter from BT

It's password1 as default

  jack 13:22 30 Sep 2010

Will keep that info by my side , so as not to add to confusion
Recent phone calls indicate she has gone back and set up Yahoo- This has led to a password configuration window- which once completed said
'your restrictions are too severe - go to tools/ Internet connections etc.
That threw her so I directed her to Control Panel Internet connections- still waiting for the next phone call- we shall see

  Woolwell 14:15 30 Sep 2010

"your restrictions are too severe" - cookies?

This thread is now locked and can not be replied to.

Elsewhere on IDG sites

Alienware 17 R4 2017 review

Illustrator Sylvain Tegroeg created thousands of intricate line drawings for the mobile game…

Best iPad buying guide 2017

Comment télécharger une application indisponible en France ?