I updated my PC(XP)using the MS site and downloaded SP3.I believe I may have a trojan I cannot run Malwarebytes etc as they are blocked and Avast is poorly.When I tried system restore I end up with file dll32.exe. I would be grateful for any advice.Moreover the taskm manger is not working properly.CAN I run a cd with antispyware etc through my PC to eliminate problem?Thanks in anticipation
I agree with robinofloxley that it may have been a pre-existing infection. However many people had problems with the SP3 installation when it was released and one method found was to install in Safe Mode.
Normally b4 a service pack is installed, it will do what's called an "mrt" scan, but this scan all depends on if you have all the critical updates. Problem maybe of course that it's been sometime since SP3 was released.
I nhave tried the Malwarebytes,Spybot and Dr Web but none has detected virus.I have found adware using Superantispyware but the scan does not complete leaving PC and mouse in frozen state.Please give further advice please
Thanks for the advice Buteman.I have used F8 to get to safe mode.How do I then access my AV programs from safe mode?Do I have to press enter and then start and run my Avast AV?Thanks for your help so far John