Hello everyone - many thanks for responding to my sisters query (on my behalf).
The story so far:
About a fortnight ago had the laptop in the boot of the car - emergency stop and the laptop (in its case) suffered a severe blow. When I later tried to boot up no joy. Then when I tried again it booted up but when I got to the desktop a noise which can only be described as finger nails down a blackboard came screaming from the front. (Its an Acer by the way). I heard the usual jingle of Windows coming on but the screen and controls were froze. Pressed the power button just to get away from the noise. When I again tried to boot up it went through the check disc system and the screaching started. I honestly thought that the hard drive was going to fail there and then.
I contacted my Insurance Company and explained the problem. They said that it was covered under my household insurance. They used a separate company (rather than me try and get it fixed) and it was collected the next day. The repair company offered (if necessary to do data recovery onto an external hard drive for £70). Ten days later the news from the company in Eastbourne was that there was nothing wrong with my laptop. Bit astounded at this piece of news bearing in mind the screaching siron noise. Laptop has been returned and it is working OK. I feel a right plonker but not certain what to do now.
Main problem is I just dont know what was wrong with it in the first place.
One of the main things I have learned about this experience is dont get complacement about backing up. Am now looking for an external hard drive and think they call it Acronis.
Would welcome your further comments on what might have been wrong with my laptop.
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