Scanning - program not responding

  jack 09:06 18 Sep 2008
Locked

Epson Perfection Scanner
Epson Smart Panel software
Paint Shop Pro Image Editor
With this combination I have 3 opportunities to acquire an image.
1. Scan and Print - as a photocopier
2. Scan and save- through Smart panel scan mage
save to folder.
3. Access through Paint shop then as 2.

1. Works perfectly copies and prints.

2&3 however stalls at the 'Image Processing' stage
The scanned image appear in the window in Paint shop, for example the Image Processing window comes up- but then the whole lot stalls and eventually - 'Program not responding' shows in the top bar.
Where lies the problem?

  woodchip 09:14 18 Sep 2008

Try removing and reinstalling PSP

  Technotiger 09:17 18 Sep 2008

I have the Epson Perfection 3490Photo, excellent kit.

Three possibilities where lies the problem,

1. Possible registry glitch - run click here

2. Download and install latest drivers for your scanner from the Epson site.

3. Update or re-install Paint shop software.

  jack 09:32 18 Sep 2008

Will take look look at the driver situation first as the stall occurs in Epson software, and one presumes the PSP is simply linking through.

PSP is a funny one as it does seem to 'lose bits' during its life time and has to be cleared out and reinstalled periodically- the most recent was Monday.
Will continue to play.

  jack 13:54 18 Sep 2008

The scanner works OK
It scanned and sent to printer- which printed
OK in the 'Copier mode'.

It seems to 'trip up' when it is in the data processing mode - presumably to convert the scanned image to -a JPEG or PSP. file
I will delve some more before going to the lengths of taking out and reinstalling etc.

  jack 14:23 18 Sep 2008

Simplyover laid the all the software and driver from the CD.
Perchance a little something got itself corrupted.

  Technotiger 15:15 18 Sep 2008

Grreat, thanks for your feedback.

This thread is now locked and can not be replied to.

Elsewhere on IDG sites

OnePlus 5 review

Alice Saey's mesmerising animation for Dutch singer Mark Lotterman

iPad Pro 10.5in (2017) review

Comment booster votre iPhone ?