Scanner will not work

  mikebosy 11:16 04 Jun 2003

Hi All,

Help!! Have just bought a new pc with win xp home edition. After loading the drivers for my Mustek 1200 scanner, then trying to scan a photo, a dialogue box appears as follows:

"Twain User Interface-SOHO Plus, Nine Edition. has encountered a problem and needs to close........ etc."

Is it my scanner not compatible or is ther another fault?


  3Toed 11:46 04 Jun 2003
  mikebosy 12:58 04 Jun 2003

Hi 3toad

Thanks for info. I followed the instructions until the "Hardware Update Wizard" popped up and said "The class installer has denied the request to install or upgrade this device"


  3Toed 13:33 04 Jun 2003

I see there are various 1200 models,maybe needs driver re-install-.The model range seem about 1.5 years old,is yours one of these-
1200ub-click here
1200cp-click here
bearPaw 1200 cu-(drivers and twain drivers)-click here
Other models on this site to,and helpful info can be obtained-hope this helps.

  mikebosy 13:59 04 Jun 2003

Hi 3toad

Brilliant, thanks very much

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