bibby1510 19:14 20 Apr 2014

Can anyone please help. Until three days ago the scan facility in my all in one Epson SX515W worked fine. It suddenly stopped and I am now getting a message staying either 'computer not connected' (which it is) or USB lead not connected (which it is). I can print without any problem - it is only the scanner I am having the problem with. I have tried the USB lead in another port in case this was the fault but still getting the same messages.

I do need my scanner - any help greatly appreciated.

Many thanks.

  Fruit Bat /\0/\ 19:35 20 Apr 2014

I would completely uninstall ALL Epson software and drivers for the printer and scanner.

disconnect the USB cable

reboot the machine

reinstall the software and drivers

and retry

  bibby1510 10:37 21 Apr 2014

Thank you so much for the advice. Will try this today and hopefully it will be the solution.

Best wishes.

  spuds 11:43 21 Apr 2014

Would agree with Fruit Bat's suggestion, and do a complete re-install.

If that fails, then it might be the time to consider a new replacement, because getting a repair would be to expensive.

  morddwyd 19:08 21 Apr 2014

I agree with the re-install - scanning seems to be a bit flaky on sveral makes of MFDs.

Is it just refusing to scan to the PC?

If you're desperate you could try scanning to memory card and then downloading.

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