Scanner Problems

  damnthispc 03:01 15 Sep 2006

I have a HP scanjet 2100c running on an XP sp2 machine. recently I had to replace the hard drive but since reinstalling all the software I can't get the software to recognise the scanner. I can live with this as I can scan images using the interface in paint shop pro 10.3 without any problems, so it isn't a communication problem. It's only when I try to OCR a document that I come up against the message telling me the scanner is not connected. HP's FAQ doesn't give me the answer and the lack of e-mail support is annoying, they only offer premium line phone support.
Any one else come up against this or similar.

  STREETWORK 05:51 15 Sep 2006

This sort of problem is usually linked to the driver. See if HP has a more recent driver and install it. Make sure you uninstall any previous versions.

When you are ready to install it, unplug the scanner from the PC. Install the driver. Switch off the PC. Connect the scanner. Start up the PC. Windows will detect the scanner and load the drivers.


Within your OCR software make sure that you have the scanner selected, usually in the Tools Menu...

This thread is now locked and can not be replied to.

Elsewhere on IDG sites

Fujitsu Lifebook P727 laptop review

Best of the Grad Shows 2017: University of the West of England (UWE)

Best value Mac: Which is the best £1249 Mac to buy

Les meilleures GoPro 2017