scanner problem

  Old Geeza 09:03 17 Jun 2010
Locked

Hi all, I have a hp scanjet 4470c and all works except when I try to save as from the menu, it sends to, and prints direct from the scanner but get an error message when trying to save direct from the scanner. " The instuction at "0x73dd11c7" referenced at "0x00000004". The memory could not be "read" "

Windows XP service pack 3

  Fruit Bat /\0/\ 10:34 17 Jun 2010

TRy reinstalling the scanner drivers.

  Old Geeza 10:56 17 Jun 2010

Sorry should have said that I have removed the scanner and re-installed it but still the same problem.

  northumbria61 12:03 17 Jun 2010

Did you install the software BEFORE you plugged in the scanner which is usual for most scanners ? -
OR you could just try booting up with the scanner cable unplugged and then plug it back in again when all is loaded.

  Old Geeza 12:14 17 Jun 2010

yep the software was installed before connecting the scanner as per instructions, have been on to hp site but not much help, I have had the scanner some years but it has not had much use.

  northumbria61 16:03 17 Jun 2010

You could try using the Windows Fax and Scan program built in to XP.

click here

  Old Geeza 20:33 17 Jun 2010

Have tried the windows fax and scan and still getting error whilst copying....very strange that I can send it to paintshop pro and other programs and then save it and also can print directly from the scanner

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