scanner not working

  puppygirl 15:31 12 Sep 2004

Please help with my scanner its a canoscan Lide 20 and i have windows xp. the problem is when i go to scan something it is coming up CANNOT COMMUNICATE WITH SCANNER, CHECK STATUS, SCANNER DRIVER WILL BE CLOSED. THEN UNABLE TO OPEN TWAIN SOURCE CHECK CONNECTION. Any ideas because i have tried all i no which i might say isnt much.not really good at pcs but i know a bit so go easy on me

  spuds 15:37 12 Sep 2004

Remove the scanner from your system, then re-install as per instructions supplied. Check to see if there are any later version drivers/software.

  Cuddles 15:38 12 Sep 2004

Have you tried uninstalling and reinstalling scanner?

  stalion 15:38 12 Sep 2004

try removing it all together and re-installing.
go to control panel,system,hardware,device manager,select your scanner and remove it.
Then re-install your scanner

  puppygirl 15:58 12 Sep 2004

if i unistall it would it be hard to to install it again as i only got it working again last week because i dont know what happened but i lost everthing on my pc a couple of weeks ago and had to start restoring everything and the printer and scanner was the hardest yet as i have no disc for them how i got them working is i have cant really tell you but i did

  spuds 16:59 12 Sep 2004

puppygirl - Go to the canon website support/help for driver-software [if you have no disc]and download from there.

You haven't stated your operating system, doe's this confirm that you have a printer connected!.

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