Scanner not found

  dugit 00:00 24 Aug 2007

On my wifes Packard Bell windows XP her Scanner Acer 3300U is coming up with "scanner not found".
I have exactly the same computer with windows XP and it works OK. I cannot find anything wrong.
Any ideas for me to try please?

  woodchip 00:03 24 Aug 2007

Go to Control Panel\Add Remove choose the Tab on the left to Add Windows. Chech to see if Paint is Enabled

  woodchip 00:04 24 Aug 2007

Check not Chech. I need to go to bed

  pac73 00:05 24 Aug 2007

Have you tried taking the usb cable out,and then restarting your pc.Put the usb cable back in and Windows should find it.

  woodchip 00:06 24 Aug 2007

I am on my 98se comp at the moment. But if I remember right, Double Click on Accessories

  woodchip 00:09 24 Aug 2007

Also try this, While Scanner Connected Go to Device Manager look for yellow icon under USB uninstall it, then unplug the scanner, leave it out. Load the Scanner CD drivers then plug scanner in

  pac73 00:19 24 Aug 2007

How did u get on?

  dugit 12:52 25 Aug 2007

Sorry for the late response to your quick replies.
I have now tried all suggestions without success.
Device manager always comes up with "a problem occured during hardware installation. Your new hardware might not work properly".
Any further suggestions?

  woodchip 14:42 25 Aug 2007

Go to Device Manager Have look to see if there are any yellow icons if so Uninstall them and restart computer

  baldydave 14:53 25 Aug 2007

I take it that you are connecting via usb port.
Have you tried anything else in the usb ports? are they turned on?
To check restart computer go into the bios F2 F10 OR DEL KEYS are the usual ones and then check that USB is enabled

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