scanner failure

  Eddie-197872 13:45 27 Aug 2006

hp digital copier 310 error message scanner failure switch off and on again but this does not cure the fault

  skidzy 13:48 27 Aug 2006

Os and system spec please.
Are you saying the error code is 310 ?

Or is 310 the HP model

Sorry your thread is a little confusing,maybe im not reading it correctly.

  skidzy 14:01 27 Aug 2006

If the problem has only occurred recently,maybe trying a system restore prior to the problem.This assuming you have xp windows.

This may help you click here
Or if a corrupyed driver click here
Make sure you create a restore point first if xp

  skidzy 14:02 27 Aug 2006

Corrupted Sorry typo error

  jack 14:33 27 Aug 2006

Many reason for a scanner failure.
As requested more detail of your system and exactly what happens.
But here are a few pointers.
Delete the software associated with the scanner and its driver.
Then what?.
Q1./what are you accessing the scanner from- supplied software or through other photo-editor?
Q2Have you recently changed from say Win95/98/ME to XP?- many scanner did not make the change[due to being DOS sys only and not being able to respond to NTFS commands.

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