Scanned document problem

  ianneedshelp 15:33 27 May 2005

A friend has scanned a document and sent it to me but I cant open it. I am using windows 98SE and have Kodak Imaging for Windows and Epson PhotoQuick 3.4. The error message is "the documents format is invalid or not supported" any ideas?

  alB 15:57 27 May 2005

You need to find out what file format the document has been sent to you in, (jpeg,tiff,bmp etc), right click it and select properties that should tell you what it it, next you need to download and install a viewer program that will open that particular file, (and others) members on the forum seem to favour Irfan view but there are plenty of other free ones about, some are available from click here

Hope this helps...alB

  ianneedshelp 16:33 27 May 2005

Its a 'tiff' document that should be opened by the software that I have Epson or kodak photo image. Il try another and see if that helps

  pauldonovan 23:29 27 May 2005

If not, send it over and we can try and tell what it is. Tiff should be fine in the kodak image viewer, even if it is multi page tiff.

  Rtus 00:37 28 May 2005

try right clicking the file & choose Open with & browse to the aplication required..

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