scanjet photosmart software hanging

  simon's dad 22:56 16 Feb 2007

hp scanjet 4850 photosmart software
I cannot get a complete install of the software-it hangs on windows installer and document viewer.To install,I have shut down ntl antivirus/firewall/spyware plus windows firewall-I downloaded 2 patches from HP - no difference.
Anything else that I should try?

  madwill2000 11:35 17 Feb 2007

Have you checked for any spyware on your computer beacuse this can have a effect on some software

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