Scan and repair for blue screen error

  cerealis 21:15 07 Oct 2008
Locked

I have had a blue screen error crashing my pc for a few weeks now. MS says it is caused by an antivirus or firewall program, but I have tried all their options and disabled everything that looks like an antivirus or BIOS memory option (except a Symantic Corp LiveUpdate Notice whiahc my pc can't find). A scan and repair download looks the next best option, but will it work for this error? And which is the best buy? I am running XP Professional.

  Fruit Bat /\0/\ 21:34 07 Oct 2008

OPTION 1 - Repair XP by replacing corrupt files
Type

sfc /scannow

in the run box, press enter and let system file checker find and replace missing / corrupt file in windows and explorer.This will take awhile to complete and you may be asked for the CD to be in the drive if windows is not preinstalled on the hard drive.

sfc /scannow problems
click here

  Fruit Bat /\0/\ 21:36 07 Oct 2008

If it keeps crashing during the scannow then

OPTION 2 - Repair XP by install over the top of existing system

1. Boot the computer using the XP CD. You may need to change the boot order in the system BIOS so the CD boots before the hard drive. Check your system documentation for steps to access the BIOS and change the boot order.

2. When you see the "Welcome To Setup" screen, you will see This portion of the Setup program prepares Microsoft Windows XP to run on your computer:

To setup Windows XP now, press ENTER.

To repair a Windows XP installation using Recovery Console, press R.

To quit Setup without installing Windows XP, press F3.

3. Press Enter to start the Windows Setup.

To setup Windows XP now and Repair Install , press ENTER.

DO NOT choose "To repair a Windows XP installation using the Recovery Console, press R", (you Do Not want to load Recovery Console).

4. Accept the License Agreement and Windows will search for existing Windows installations.

5. Select the XP installation you want to repair from the list and press R to start the repair.

6. Setup will copy the necessary files to the hard drive and reboot.

Do not press any key to boot from CD when the message appears.

Setup will continue as if it were doing a clean install, but your applications and settings will remain intact.

Repair XP
click here

  woodchip 21:36 07 Oct 2008

They may be right, it could be Norton thats the problem. If its nearly run out why not download Free Avast and remove Norton click here

  woodchip 21:38 07 Oct 2008

If you decide to remove Norton click here

  cerealis 22:07 07 Oct 2008

I have looked at some of the threads for blue screen errors. My pc doesn't let me run sfc / scannow for some reason. Is this because I am not a system administrator?

Since the pc came preloaded, I do not have an XP CD to boot from.

Norton is removed and I have installed Avast! Needless to say this does not detect any viruses, and the Windows firewall says it is working. I can only think there is a Norton application somewhere which I can't find.

  ronalddonald 08:54 08 Oct 2008

product key sticker on the machines is a halogram sticker with a number on it.

You can get a windows xp disc from here click here or click here. Once you get the disc follow what fruitbat mentioned earlier and take it form there

i dont know the website for ebuyer
i think its click here u can try them also for a windows xp disc.

  woodchip 12:01 08 Oct 2008

Have you run the Norton Removal tool in the link I posted above?

  Fruit Bat /\0/\ 18:49 08 Oct 2008

sfc /scannow

space after c and none after /

  cerealis 21:59 14 Oct 2008

I ran sfc /scannow but the same error came up again soon afterwards. The Norton Removal application doesn't help either (it doesn't claim to remove everything anyway).

The technical information mentions the psdfilter.sys driver. I have e-mailed HiTrust Company about either disabling or updating this, but no reply. Is it worth going down this road, or will it create more problems if I disable it?

  T I M B O 22:08 14 Oct 2008

In my experence a blue screen may be a result of incorrect drivers. Sometimes to remove all from the pci slots & the ram and put them all back in again that might help, the connectinons get a bit dirty at times.

Give that a go, you never know.

Best of luck.........

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