Roxio stole my DVD RW

  Throbber 12:14 26 Jan 2008
Locked

I have just installed Roxio Easy Media Creator 7 [really just to use the label creator facility]. On reboot, my Sony DVD RW DW-G120A has stopped working. I get the error message "Windows cannot initialize the device driver for this hardware. (Code 37)"
I have uninstalled and reinstalled the DVD RW, but no change.
I am sure that if I uninstall Roxio and do a rollback it will all work, but I'd really like to keep Roxio installed. Any suggestions as to how I might do this?

  MAT ALAN 12:19 26 Jan 2008

No need to uninstall roxio..

Code 37
Windows cannot initialize the device driver for this hardware. (Code 37)

Recommended resolution

The driver returned failure from its DriverEntry routine. Uninstall the driver, and then click Scan for hardware changes to reinstall or upgrade the driver.

  Throbber 12:31 26 Jan 2008

Thanks, Mat. Have now tried this, but still same message. Anything else I could try?

  MAT ALAN 12:37 26 Jan 2008

click here

the link suggests a registry fix, if you are happy to do this BACK UP your registry first.....

  oldnovice 12:38 26 Jan 2008

i had simuler problem a while back had to install px engine it worked for me
click here

  Fruit Bat /\0/\ 13:16 26 Jan 2008

No CD/DVD or CD-ROM access is missing error Code 19, Code 31, Code 32, Code 39, or Code 41
Try this if the optical drives are not appearing in My Computer or Device Manager.
(This is sometimes caused by the removal of Roxio or other writing software.)
click here
Download XP_CD-DVD-Fix.zip and save this file to your hard drive. Navigate to where you saved it and double click the file to extract the contents. Locate the EXE file you extracted and double click it. A confirmation dialog will appear when the script is done. You may need to reboot for the change to take effect.
This utility is only intended for Windows® XP, but also appears to work for Vista.
You may need Administrator level access to use this utility. If you do not have Administrator level access, the program will say it is finished, but will not have made any changes.

or
Run regedit and navigate to registry key
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}.
Highlight it and in the right pane, find the Upperfilters and Lowerfilters values.
Highlight each one in turn, right click and delete them.
Close regedit and restart the computer.
If in doubt make a restore point before making changes.

  Throbber 21:01 26 Jan 2008

Fruit Bat - Thanks. Brilliant response as always. Now fixed and running. How do you get so good?
Thanks again.

  dangerous dunk 18:11 03 Feb 2008

just wanted to send a thanks to Fruit Bat as i have spent the weekend trying to resolve my code 37 problem and your fix did the trick straight away

Cheers

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