Roxio Direct Cd Kernel

  Newuser3477 21:52 01 Aug 2007

I am unable to open my DVD drive because the following message blocks activity
"The selected drive is being used by Roxio Direct CD Kernel.
Please wait until the Roxio CD Kernal is finished then try again."
The problem is the CD Kernel refuses to finish, even if I take the DVD disc out of the drive . It holds up the PC close down process so I have to shut down the PC manually. This has persisted for several days.
Roxio don't want to deal with me becaue the Roxio Creator LE was preinstalled by Dell.

How do I recover my DVD drive and why did the hang up be caused in the first place
Thanks for any help

  SANTOS7 21:57 01 Aug 2007

click here

scroll down to 46-0-3: info there may help,good luck...

  Newuser3477 18:15 02 Aug 2007

Sorry to be so stupid but where is
Scrollin down this page didn't work and I tried entering number in the search box without success. Please advise further

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