Router problems or connection?

  bristolgirl 17:38 29 Mar 2011

I do hope that you can help me again.

I am currently in my holiday home (sounds grand doesn't it but it's not so really) and I am having internet installed.
I have a router and I can get a hard wired connection but not a wireless one.

The router is a Thomson TG585 V8.

If I try to go wireless, I just get the "Acquring network address". Actually I have this message even when I have a hard wired connection.

Can you help me, in getting a wireless connection and subsequently password protecting it?

Many thanks! I appreciate any help and support given.

  onthelimit1 18:14 29 Mar 2011

Some ideas to try - click here.

  robin_x 20:41 29 Mar 2011

Did you run the setup wizard, is the encryption correct?

In Browser, to get to router home page.
Click Speedtouch/Configuration/Setup Task (at bottom).

On my 1 yr old 585v6, I only have a choice of WEP or WPA encryption in the Wizard.

I have WPA2 (recommended) which can be selected on another page for some reason.

Click Home Network/Interfaces/Your WLAN icon/Configure (top right)

Check all details and the Encryption Version drop down box if you want to change.

Use the same details in Windows when you (try to) connect.

If this is not your problem, I probably cannot help and someone else will have to take over.

  bristolgirl 21:25 29 Mar 2011

Thank you for all your replies and time spent trying to help me.

Anyway, I have a huge apology to make.

I forgot, shat the wireless key, has to be in uppercase. That was all it was and I now have wireless connection!

Thank you again!!

  onthelimit1 22:11 29 Mar 2011

Easily done. Many incidences of your problem are caused by an incorrect code.

  Jameslayer 23:33 29 Mar 2011

i have the same modem is everyone with be?

  robin_x 23:34 29 Mar 2011


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