Right Click Context Menu-'New' command not working

  Jlen 18:26 16 Aug 2017

When I try to create a New Folder on right click within a Folder within Explorer the mouse cursor changes to the'sand timer' and Explorer crashes and kicks back into the Desktop.I have tried about every fix I can find from sfc /scannow(no errors)to checking the context handlers registry key. I created another user account that fixed the problem, not really wanting to go the whole hog and transfer files/apps etc is there a solution to fix it within my current profile? Event viewer log citing the issue below. Thanks in advance....usually good at fixing stuff but I'm beat on this one!

Log Name: Application Source: Application Error Date: 16/08/2017 17:49:27 Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: ABCpringle Description: Faulting application name: explorer.exe, version: 10.0.15063.447, time stamp: 0x951324bb Faulting module name: SHELL32.dll, version: 10.0.15063.502, time stamp: 0x944613c6 Exception code: 0xc0000005 Fault offset: 0x0000000000435616 Faulting process ID: 0x1c60 Faulting application start time: 0x01d316af8a374877 Faulting application path: C:\WINDOWS\explorer.exe Faulting module path: C:\WINDOWS\System32\SHELL32.dll Report ID: abab424a-f305-4c67-94f8-be1da310efb8 Faulting package full name: Faulting package-relative application ID: Event Xml:

1000
2
100
0x80000000000000

21941
Application
ABCpringle



explorer.exe
10.0.15063.447
951324bb
SHELL32.dll
10.0.15063.502
944613c6
c0000005
0000000000435616
1c60
01d316af8a374877
C:\WINDOWS\explorer.exe
C:\WINDOWS\System32\SHELL32.dll
abab424a-f305-4c67-94f8-be1da310efb8
  rdave13 19:10 16 Aug 2017

When you created another account/profile did you have the same security software loaded? I ask as I had a few problems with this years ago with Avast.

I suggest downloading Nirsoft's ShellExView v1.97 from here . Extract it and run. Once opened select 'hide all Microsoft extensions' then check the list it shows.

Checking the other profile as well will give a good clue to what program is doing this.

1]: [click here

  rdave13 19:17 16 Aug 2017

'hide all Microsoft extensions'

Should have added that this is found under the OPTIONS tab.

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