Retrospect Express Software problem

  notnef 15:31 30 Sep 2007

I have a HDD Maxtor ( now Seagate) OneTouch firewire 250GB which I have successfully used for back ups.

It was bundled with Dantz Retrospect Express software.

When I key the restore or backup button I am now getting an error message on the Manager Screen " this feature not available since RE not installed"

I have downloaded an upgrade of RE but this hasn't helped. The Maxtor/Seagate support FAQ's doesn't help

Any thoughts welcome

P.s other forums I have posted have been successfully dealt with thanks to your support !

  wee eddie 20:29 30 Sep 2007

I have found that my copy of Dantz which came with the Maxtor will not work with other drives.

In other words it may be OEM.

  notnef 22:22 30 Sep 2007

yes, I am.

what exactly do you mean by OEM?

  wee eddie 11:57 01 Oct 2007

OEM means - Original Equipment Manufacturer, but what I really mean is that I think that the copy of Dantz that comes with a Maxtor Drive is tied to that drive, or possibly only a Maxtor Drive.

  notnef 14:15 02 Oct 2007

For some reason or other, it now seems to work more or less. I still can't edit my back up settings but am able to back up by dropping files into the Maxtor drive.


This thread is now locked and can not be replied to.

Elsewhere on IDG sites

Alienware 17 R4 2017 review

These brilliant Lego posters show just what children's imaginations are capable of

Mac power user tips and hidden tricks

Comment réinitialiser votre PC, ordinateur portable ou tablette Windows ?