I'm giving tis info 2nd hand as it is a mate who has had the problem, and together with him not being too pc savvy it has been hard to find out exactly what's happened and what he's done.
He apparently clicked on a link in an email and in doing so it made his profile disappear so he was no longer able to access files or programmes he had on his desktop under his profile. He ran a check and found a trojan with "32" in it's name (sorry, thats all i know!). He then managed to delete said virus/trojan and used systen restore and things seemed to be fine.
However, a couple of applications he had to re-install (iTunes being one of them) so he ran system restore again which has returned his pc to its original 'infected' state. Only this time there are no points to re-restore to!
Can anyone tell me if his profile etc. has gone for good or how i would get it back for him?
I'm due round there tomorrow so any help/advice is welcome.