Replacing Modem

  muddypaws 21:47 18 Nov 2007
Locked

I currently have a Sagem ADSL modem which I believe has become faulty and causing my connection to continually drop out. I have disconnected and rebooted it which appeared to cure the problem for a couple of days, but now the problem is back. If I replace this with any other make of ADSL modem will Windows recognise it automatically. Also the one I looked at on the web was a USB 1.1. Do they come in USB 2.0 as well?
Thanks.

  Jak_1 22:08 18 Nov 2007

How 0ld is the modem and who is your isp?

  muddypaws 22:35 18 Nov 2007

Jak_1
Tiscali and it is about two years old.
I see from the web that modems come with all software etc.. Should have checked first.
Device manager says all ok, but when I do a Tiscali ADSL check when it goes down the log mentions something about the modem being out of sync. Hence my reboot on Friday.

  Totally-braindead 22:37 18 Nov 2007

If you've been with them 2 years and you phone them they will send you a new one for free, just tell them its broken and the lights aren't coming on.

  muddypaws 22:39 18 Nov 2007

Totally-braindead

Will give it a try. Been with Tiscali for 4 years, BB for two.
Thanks.

  muddypaws 22:41 18 Nov 2007

Jak_1
Totally-braindead

See my post of 16/11 1637hrs. ' Connection keeps dropping'

Thanks

  Totally-braindead 22:47 18 Nov 2007

You mean this thread? click here is there something in it in particular you wanted to point out?

I'm afraid I left Tiscali about 6 months ago as they knocked me off for a week and then told me a pack of lies so I got a MAC code and moved. Best move I ever made.

  muddypaws 18:09 19 Nov 2007

Totally-braindead
Sorry for delay. The link was just to show the modem test results and wondered if they gave any clues to the problem. I keep thinking about leaving Tiscali, but then this might not be down to them.

  muddypaws 17:26 21 Nov 2007

I have been checking the windows event log and every time it dis-connects it shows this entry:

'Product: Windows Operating System
ID: 20159
Source: RemoteAccess
Version: 5.2
Symbolic Name: ROUTERLOG_DISCONNECTION_OCCURRED
Message: The connection to %1 made by user %2 using device %3 was disconnected.

Explanation
A Point-to-Point Protocol (PPP) connection was disconnected. Possible causes include normal user-initiated disconnection or a hardware error.


User Action
Check the PPP and Rasman logs for any related events. If no related events are found, then this was probably a user-initiated disconnection and no user action is required.'

As it is never 'user initiated' is it likely the above entry points to a modem problem.
BT have checked the phone line ( allbeit automatically)and line is OK.
Where are the PPP and Rasman logs!
Thanks.

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