I currently have a Sagem ADSL modem which I believe has become faulty and causing my connection to continually drop out. I have disconnected and rebooted it which appeared to cure the problem for a couple of days, but now the problem is back. If I replace this with any other make of ADSL modem will Windows recognise it automatically. Also the one I looked at on the web was a USB 1.1. Do they come in USB 2.0 as well? Thanks.
Jak_1 Tiscali and it is about two years old. I see from the web that modems come with all software etc.. Should have checked first. Device manager says all ok, but when I do a Tiscali ADSL check when it goes down the log mentions something about the modem being out of sync. Hence my reboot on Friday.
Totally-braindead Sorry for delay. The link was just to show the modem test results and wondered if they gave any clues to the problem. I keep thinking about leaving Tiscali, but then this might not be down to them.
I have been checking the windows event log and every time it dis-connects it shows this entry:
'Product: Windows Operating System ID: 20159 Source: RemoteAccess Version: 5.2 Symbolic Name: ROUTERLOG_DISCONNECTION_OCCURRED Message: The connection to %1 made by user %2 using device %3 was disconnected.
Explanation A Point-to-Point Protocol (PPP) connection was disconnected. Possible causes include normal user-initiated disconnection or a hardware error.
User Action Check the PPP and Rasman logs for any related events. If no related events are found, then this was probably a user-initiated disconnection and no user action is required.'
As it is never 'user initiated' is it likely the above entry points to a modem problem. BT have checked the phone line ( allbeit automatically)and line is OK. Where are the PPP and Rasman logs! Thanks.
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