Hi I was scanning documents from my printer via USB to give to my boss to later download on his computer in another program. After a few scans I would take the USB and open it on my computer to rename files and after 2 files everything started downloading on USB solid black. I have determined it is the light on the scanner because it will not even scan my hand. Not sure how to get to the light or if it can be replaced. Can anyone help. please?! It is a HP Laser Jet Pro CM1415fnw color MFP printer.
Thanks for your help in advance.
I should contact HP and ask for advice. But my gut instinct is to bin it and get a new one.
The problem is, it may not be the bulb, it could be one of the control circuits within the printer. So even if you can source a new bulb and discover how to change it, there's still no guarantee it will work.
By the time you've paid for repairs (even if you can get it repaired), it's probably going to be getting close to the cost of a new one.
Unless of course its still within warranty then send it back.
If out of warranty -
remove any breakable items on the desk near to the scanner - lift the scanner 15cms off the desk then slam back down onto the desk quite hard. Retry the scanner to see if it made any difference. If no difference disconnect scanner and throw into the bin with disgust :0)