Repeating Microsoft Update

  johndrew 14:38 23 Dec 2006

My daughter has just bought herself a laptop which has Windows XP Media edition on it. It obviously needed updating and all the security measures, so she connected to MS Update and the automatic update process took over.

Many updates were downloaded and installed, but one KB927978, insists on being installed repeatedly. She clicks on the yellow update icon, the window opens, she installs the update and a few seconds later the update icon appears again for the same update.

A check of the update history at the Microsoft site shows this update to have been installed about a dozen times.

KB927978 is something to do with XML which I don`t know for certain is on her PC. The only way of stopping the `nag` screen is to turn off automatic updates. Is there a way to stop the continuous update process? Is this update needed by the Media Edition of XP?

Thanks for any help in anticipation.

  VoG II 14:48 23 Dec 2006

Try this click here

  johndrew 16:22 23 Dec 2006

The `nag` appears to be fixed.

There are two `.....enu.log` files for this update in the C:\ folder which refuse to be deleted. Using a right click we have tried changing the protection but it comes straight back and says they are in use and cannot be deleted. I find this strange as usually .log files are easily deleted.

Have you any suggestions as to how they can be deleted?

  VoG II 17:27 23 Dec 2006

Try Unlocker click here

  johndrew 10:11 24 Dec 2006

Thanks again VoG™.

All now tidied up and resolved.

Have a great Christmas and New Year.

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