Got a call from a friend regarding both of these problems. Did a Google search tried the products advises to no avail. The person in question is now going to do a format and reinstall but I said hang on this forum will probably have an answer.
The OS is XP Home
Any suggestions from anybody if only for further reference.
AVG has totally failed in this case as it can not even quarantine it, yes I am aware that they are not viruses but it usually does the trick.
Happy New Year to all
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