I've been trying to help a friend in Australia sort out a problem with his pc.I have received a remote assistance invitation by e-mail, but when I enter the password, it tells me its trying to connect, then comes up with the following message :- A Remote Assistance connection could not be established because the DNS name of the remote computer could not be resolved.Any advice appreciated
Does this help you at all? click here
I would use TeamViewer - much simpler. I regularly help friends in New Zealand and New York with their PCs
Sorry, the linkclick here
Thanks Octal, but i've already looked at that page without success.Thanks Sea Urchin, i'll have a look at your recommendation.
CrossLoop is another easy-to-use remote assistance tool; click here
Your recommendation worked an absolute treat, and I sorted the problem within 10 mins.Brundle, i've bookmarked yours for future reference.Thanks again to everyone.
Fantastic - glad to hear it all worked well.
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