Remote Assistance

  emmandelo1 22:45 29 Dec 2005
Locked

Hi, I'm trying to connect to my friends computer to 'remote assist' her. all goes well until I attempt to connect to her computer then I get this message? 'Remote Assistance connection could not be established because the remote host name could not be resolved. Please try again.' does anyone know what this means?

  VoG II 22:48 29 Dec 2005

They need to enable this click here

  Thalmus 22:50 29 Dec 2005

Make sure you friends computer can recieve remote invations. Have him right-click my computer, select properites, select remote tab and then the advanced button. Make sure the tick box is ticked.

Also, if either of you have a firewall on this could be blocking the connection

  emmandelo1 11:12 30 Dec 2005

Thanks for that, it was the firewall. turned Zone Alarm off and it all worked perfectly ok.

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